Skjerven Jewellery org nr 914 490 235 .
Fjellveien 9 a, 1410 Kolbotn. Norway.
Time of delivery.
1-5 working days for goods shipped in Norway.
Please note that during holiday periods it can take up to 10 days for delivery.
If you order items that are out of stock, you will be notified by telephone or mail.
If the order is urgent, please give us a message and we will try to help you as quickly as possible.
You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail.
All your personal information is handled under strict confidence. Skjerven Jewellery will never give any of your personal information to 3rd parties.All information is encrypted for safety.
Shipping Fees is shown at check out. Norway is free (we can send with "Helt Hjem")
The seller may charge the Purchaser for the good from the time it is sent from the seller to the Purchaser.
If the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the good is sent.
If the Seller offers post-delivery invoicing, the invoice shall be issued when the good is dispatched. The due date shall be written on the invoice and must be a minimum of 14 days from when the Purchaser receives the delivery.
Purchaser under the age of 18 may not pay via post-delivery invoicing.
Right to cancel.
Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.
The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.
The deadline to exercise one’s right to cancel will be seen as met if notice is sent before the end of the cancellation period. The Purchaser has the burden of proof for demonstrating that the right has been asserted, and notice must therefore be submitted in writing (via the cancellation form, email or letter).
The cancellation period begins as follows:
- In the purchase of individual goods, the cancellation period will begin on the day after the good is/goods are received.
- If a subscription is being sold, or the contract contains the regular delivery of identical goods, the period begins on the day after the first shipment is received.
- If the purchase consists of several deliveries, the period will begin on the day after the final delivery is received.
The cancellation period will be extended to 12 months after the end of the original period should the Seller not inform the Purchaser of the right to cancel and the standard cancellation form before the conclusion of the contract. This will also apply if information on terms and conditions, time limits and procedures for exercising the right to cancel is insufficient. However, if the trader gives this infor- mation during these 12 months, the cancellation pe- riod ends 14 days after the day the Purchaser received the information.
When the right to cancel is exercised, the good must be returned to the Seller within a reasonable amount of time and no later than 14 days after no- tice has been given on the intention to exercise the right. The Purchaser must cover the direct costs associated with returning the good, unless otherwise agreed or the Seller has not informed the Purchaser that he/she has to cover the return costs. The Seller may not set fees for the Purchaser’s use of the right to cancel.
The Purchaser may check or test the good in an appropriate manner in order to determine the nature, properties and function of the good without affecting the right to cancel. If the checking or testing goes beyond what is reasonable and ne- cessary, the Purchaser may be responsible for any reduction in the good’s original value.
The Seller is obligated to pay back the purchase sum to the Purchaser without undue delay, and no later than 14 days after the Seller received notice on the Purchaser’s decision to exercise the right to cancel. The Seller has the right to retain the repay- ment until it has received the goods from the Pur- chaser, or until the Purchaser has documented that the goods have been sent back.
Return of goods - Policy procedure.
If there is a defect at the jewellery, you must notify us in written notes within a reasonable time after it was discovered. And no later than 2 months after you bought it, or should have discovered the defect. The appeal period is 5 yrs.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer can withhold the purchase price, choose between rectification and redelivery, demand a price reduction, or demand a compensation from the seller.
The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone +47 23 400 600 or www.forbrukertilsynet.no.
The European Commission's complaint's portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.
Gift card is non returnable.
Skjerven Jewellery AS, Fjellveien 9 a, 1410 Kolbotn, Norway.